Shipping policy

Shipping Policy

Processing & Production Times

La Salle Collection specializes in curated, made-to-order luxury furnishings.

Most furniture pieces begin production only after an order has been confirmed. Production times generally range from 4–12 weeks, depending on the collection, customization selections, and manufacturer schedules.

Your Design Concierge will provide updates throughout production and shipping so you remain informed at every stage of your order.


Ordering & Payment

Because each furnishing is custom made specifically for you, full payment is required before production begins.

Once payment has been received, your order is placed with our manufacturing partners and production is scheduled.

For your convenience, we offer several secure payment options, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Shop Pay
  • PayPal
  • Affirm – Pay Over Time (subject to approval)

These financing options allow qualified customers to pay over time while enabling us to begin production immediately.

For custom design projects, trade accounts, or multi-room installations, a Design Concierge will prepare a personalized proposal and secure invoice before production begins.


Shipping & Delivery

We proudly ship throughout the United States.

Delivery times vary based on:

  • Product availability
  • Manufacturing schedules
  • Shipping destination
  • Freight carrier schedules
  • Customs clearance and port processing (when applicable)

Estimated delivery dates are provided as estimates and cannot be guaranteed.


White-Glove Delivery

Many La Salle Collection furnishings are delivered by freight or white-glove delivery services due to their size and weight.

Available delivery options may include:

  • Curbside Delivery
  • Threshold Delivery
  • White-Glove Delivery (where available)

Available services vary by product and delivery location.


Inspection Upon Delivery

Please inspect your shipment immediately upon delivery.

If your order arrives with visible damage:

  • Note the damage on the delivery receipt before signing.
  • Photograph both the furniture and its packaging.
  • Contact us within 48 hours at lasallecollection313@gmail.com.

Failure to report shipping damage within 48 hours may limit available remedies.


Shipping Delays

While we work closely with our manufacturing and logistics partners, La Salle Collection cannot be responsible for delays resulting from:

  • Severe weather
  • Port congestion
  • Customs inspections
  • Labor shortages
  • Freight carrier delays
  • Other circumstances beyond our reasonable control


Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

Additional charges resulting from incorrect addresses, missed delivery appointments, storage fees, or re-delivery requests may be the responsibility of the customer.


The La Salle Promise

Every order is personally reviewed before production begins to verify:

  • Product specifications
  • Finish selections
  • Dimensions
  • Delivery arrangements

Our goal is to provide a seamless, concierge-level experience from purchase through delivery.


Contact Us

If you have questions regarding your order, shipping, or delivery, our team is here to assist you.

La Salle Collection

📧 lasallecollection313@gmail.com

🌐 lasallecollection.myshopify.com