Refund policy
LaSalle Collection Return & Refund Policy
Custom & Made-to-Order Furniture
All LaSalle Collection furniture is custom-made or produced to order based on the customer’s selected materials, finishes, and specifications.
Because of the custom nature of our products, all sales are final once production has begun. Custom orders, special orders, and made-to-order furniture are not eligible for return, exchange, or refund.
Damaged or Defective Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, notify us within 48 hours of delivery by emailing:
lasallecollection313@gmail.com
Please include:
- Order number
- Description of the issue
- Photographs of the item
- Photographs of the packaging
We will work with the manufacturer and shipping carrier to resolve the issue as quickly as possible.
Order Cancellations
Orders may be canceled within 48 hours of purchase for a full refund.
Once production has begun, orders cannot be canceled.
Shipping Delays
Because our furniture is custom manufactured, estimated delivery dates are not guaranteed.
LaSalle Collection is not responsible for delays caused by:
- Manufacturing schedules
- Port congestion
- Customs inspections
- Weather events
- Carrier delays
Returns
Non-custom accessories and décor items may be eligible for return within 14 days of delivery if unused and in original packaging.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
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Refunds
If a refund is approved, it will be issued to the original payment method within 10 business days after inspection and approval.
Deposits
All deposits are non-refundable once production has begun.